Comment traiter un conflit

Dealing with Conflict is an ideal classroom style, self scoring assessment booklet for teaching professionals, managers, supervisors or employees how to work toward effective conflict solutions.

The instrument presents 5 conflict styles—-accommodate, avoid, compromise, compete, and collaborate. By completing the DWCI you will learn about your own natural style tendencies. Narrative in the assessment booklet enables participants to learn about the advantages and disadvantages of each style. Participants explore the characteristics of each conflict style in order to develop greater style flexibility. Learn how to analyze a conflict to decide which style is best for a given situation and ensure you can affect the outcome in positive ways.

• Participants learn their dominant and secondary conflict styles.
• Participants become more flexible in regards to conflict and learn to collaborate toward a solution in most situations.
• Improved conflict resolution helps the organization reduce workplace stress.

English version available.