Managing Anger in the Workplace
We’ve all dealt with angry people, and we all know how it feels to be angry. For most people, work involves a constant juggling of – and wrestling with – competing interests that can provoke feelings of anger. Anger, however, is not necessarily a negative emotion. Anger often signals important data about relationships, resources, circumstances, or procedures that are in need of improvement. This book helps you recognize the costs and benefits of anger in your workplace; diagnose and identify sources of anger; and learn to deal with anger in yourself, in other individuals, and in your organization or team – and make anger in your workplace a positive force for change.